Frequently Asked Questions

Order Lead Time

**Pre-orders**

Once your order is received, I'll start making your piece. Please allow around 1 week to make it, plus another week for delivery — so roughly 2 weeks in total from order to arrival.

**Custom orders**

Once we've agreed together on the final design, please allow up to 2 weeks for your piece to be made. Work only begins once we've reached mutual agreement on the details, so please make sure to confirm the design with me before this timeline starts.

**All other orders**

Once your order is received, I'll begin packing and processing it. Please allow 1 week for this.

I always do my best to get your order out as quickly as possible. However, once a parcel has been handed to the courier, its journey is out of my hands, thank you so much for your patience and understanding.

For any questions, feel free to email me anytime at **gritsglitz@gmail.com**. I'm always happy to help.

Order Confirmation

Once you place an order, you'll receive an order confirmation email at the address provided at checkout, including your order details and price.

Cancelling an Order

You're welcome to cancel your order within 24 hours of your order confirmation, or before it has been shipped, whichever comes first.

To cancel, simply email gritsglitz@gmail.com within this window, and I'll confirm your cancellation by email. Once confirmed, your refund will be issued back to your original payment method.

Please note: once an order has been shipped, it can no longer be cancelled this way — but for most items, you may still have the right to return it once it arrives (see Returns & Refunds below). Thank you for understanding!

Custom Orders - Design Confirmation & Payment

Custom pieces are made just for you, so a little extra care goes into how these orders work:

- Production begins only once we've **mutually agreed on the design**.

- Once the design is confirmed, please complete payment within **48 hours** to secure your order and reserve your spot in the queue.

- If payment isn't received within this window, the order will be treated as **cancelled** and the design slot released, so I can keep things moving for other customers.

- If materials have already been sourced or work has begun ahead of payment, I reserve the right to request payment in full (or a non-refundable deposit) before continuing.

This helps me keep custom orders fair and running smoothly for everyone , thank you for understanding! If your circumstances change or you need a little more time, just drop me an email and I'll always try to work with you.

Delivery

I currently deliver within the **United Kingdom** only. At checkout, you can choose from the following options:

| Delivery Option | Courier | Price | Free Delivery |

| Tracked 24 | Royal Mail (up to 2kg incl. packaging) | £6.00 | Orders over £65.00 |

| Tracked 48 | Royal Mail (up to 2kg incl. packaging) | £4.50 | Orders over£45.00 |

Please note, Grit's Glitz cannot be held responsible for damage during transport, or for delays caused by circumstances beyond our control (such as courier delays). Thank you for your understanding.

Returns & Refund Policy

If you've changed your mind about a ready-made or pre-order piece, UK consumer law gives you the right to return it within 14 days of receiving it — no reason needed. Please email me at gritsglitz@gmail.com first for written consent before sending anything back (returns sent without prior agreement may be subject to a return charge), then send it back within 14 days of that. Items need to arrive unused, unworn, unwashed, and otherwise unaltered, in original packaging, and your refund goes back to your original payment method once I've received and checked it.

A couple of exceptions:

1. Custom pieces are made especially for you, so once your design's confirmed and payment's made, they're not eligible for a change-of-mind return — see Custom Orders above.
2. Earrings can't be returned or exchanged for hygiene reasons, unless they arrive faulty or not as described.

Whatever you've ordered, if something arrives faulty, damaged, or not as described, that's always covered separately from the above — just email me photos and I'll sort a repair, replacement, or refund right away.